We are working hard to help those patients who may find it more difficult to access their GP practice via digital routes such as the NHS App, online consultations and practice websites. With online access becoming an increasingly popular route to health care for many patients, it is becoming more important than ever to ensure that nobody is digitally excluded.
Digital Transformation Leads in each of our PCNs work collaboratively across Bromley to develop initiatives such as upgrading accessibility of practice websites, working with Good Things Foundation which provides digital devices and free data banks for patients in need, regular PCN Digital Cafes and Workshops to provide hands on support and guidance, and collaboration with Bromley Libraries under the National Health Literacy Partnership.
As a result, the uptake of the NHS App in Bromley is steadily rising and patients are telling us that they are becoming more confident about using digital tools such as the NHS App and online consultations to access healthcare.